The Associate, Planning & Scheduling (Workforce Management) is responsible for development of accurate and timely forecasts, capacity plans, schedules,...

Job Description The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center...

Job Description: Consolidate, organize, and analyze the information provided by the client's application databases to create various updated reports that...

The Senior Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day...