Job Description The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center...

The Senior Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day...

Job Title: Practice Collections Leader – LATAM Location: Mexico, WFH Summary: The Practice Collections Leader – LATAM is responsible for leading collections...

The Associate, Planning & Scheduling (Workforce Management) is responsible for development of accurate and timely forecasts, capacity plans, schedules,...