Desktop Support Technician - 6 Month Fixed Term Contract

We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location . This is a full-time, on-site role with no remote work option; the role requires the candidate to be in the office five days per week . Key Responsibilities: Working as part of the Southam Site IT team, the successful candidate will: Provide excellent customer support to EA staff Image Windows and Mac devices Troubleshoot desktop hardware, software, and network connectivity issues Monitor ServiceNow ticket queue, email and Slack requests, ensuring timely updates and escalations Support onboarding and offboarding processes Update asset assignments in EA’s tracking system Help to support local IT Initiatives and Projects Help move an office location from Southam to Leamington The Ideal candidate would have some of the following skills/experience: Experience working in a technology focussed environment supporting Windows and Mac systems Strong customer support and communication skills Experience troubleshooting hardware, software, and network issues Familiarity with imaging tools and endpoint management solutions (JAMF, Intune or similar) Ability to manage multiple tasks and priorities effectively A proactive ‘Can-do’ attitude Previous games industry experience would be advantageous, but not required. Education & Certifications Certifications such as CompTIA Network, CompTIA Security, Microsoft MD-100/101 (Modern Desktop Administrator), ITIL Foundation, or Apple ACSP are welcome, but not required.

Location: Southam, UK, GB

Posted Date: 11/21/2025