CRM Dynamcs 365 Specialist

Overview Ever dreamed of working where fragrances tell stories? At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us. Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more! Here, your work truly matters — and so do you. What’s your mission? As a CRM Specialist & Customer Service, your mission is to be the heartbeat of our commercial operations, ensuring our clients and internal teams feel supported, informed, and empowered. You’ll play a key role in delivering outstanding service, managing orders and data with precision, and driving CRM excellence to strengthen customer relationships and fuel business growth. You’ll be the go-to person for both our sales community and our clients, helping to streamline processes, solve challenges, and make every interaction count. Here’s what you’ll be rocking every day CRM Excellence & Digital Enablement Act as Global Key User of our CRM system (Dynamics), supporting sales and customer service teams across regions. Lead the implementation of the Customer Service module, ensuring it meets operational needs and improves user experience. Participate in testing and launches (UATs), contributing ideas and feedback to enhance CRM functionality. Provide daily support to users via our ticketing system, resolving issues and guiding best practices. Maintain and update the CRM learning hub , ensuring teams have access to clear, useful training materials. Promote CRM adoption internally and energize the CRM Ambassadors community to foster engagement and collaboration. Collaborate cross-functionally with IT, marketing, and sales to align CRM workflows with business goals and drive process optimization. Customer Service & Commercial Support Be the backbone of our Order-to-Cash process , using SAP/Procis to manage orders, invoices, and customer data. Create and follow up on Proforma invoices , technical documentation, and order updates. Coordinate with logistics and planning teams to ensure urgent orders are handled smoothly. Maintain and update our customer database , track payments, and support pricing campaigns. Assist Key Account Managers with daily requests, quotations, and sample coordination. Prepare marketing materials and promo kits, and generate olfactive pyramids using our fragrance library. Monitor customer projects and manage non-conformities with care and efficiency. What you need to shine in this role Minimum 3 years of experience in Customer Service roles, preferably in industrial or production sectors. Proven background in customer-facing operations, with a strong focus on Customer Experience (not marketing-related CRM). High proficiency in SAP, especially in managing orders, invoicing, and customer data. Mandatory experience with Microsoft Dynamics CRM, specifically in modules related to Customer Service. Demonstrated ability to lead CRM module implementations, including active participation in User Acceptance Testing (UATs). Strong skills in Microsoft Office 365, particularly Outlook, Excel, and PowerPoint. Fluent in English (spoken and written); Spanish is desirable. Willingness to travel up to 10% for business needs. Experience using ticketing systems to support internal users and resolve CRM-related issues. Strong interpersonal and communication skills, with a proactive mindset and ability to work in cross-functional teams (Sales, IT, Marketing, Regulatory). ✨ What do we offer you at Eurofragance? Stability and growth in a solid company in full expansion. International environment with a multicultural team and language practice. Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work). Flexible compensation with Cobee (meals, transport, childcare, etc.). Health & wellness services: medical, physiotherapy, psychological support. Sports facilities: paddle court, gym, yoga classes. Nomad Week: work 2 non-consecutive weeks from anywhere in the world. Medical & life insurance for your peace of mind. Special prices on perfumes — because you’ll want to wear what we create. Healthy meals three times a week, served sustainably. Pension plan to help you build a secure financial future. Why Eurofragance? We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability. We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect. By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people. Ready to join us on this sensorial adventure? J-18808-Ljbffr

Location: Barcelona, Cataluña, ES

Posted Date: 11/20/2025