D365 F&O Consultent

Role: D365 F&O Consultant Location: Toronto, ON, Canada Type: Contract Description: To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices Field incoming problem tickets to resolve application and software issues (ERP) Prioritize, schedule, and administer all instances where enhancements and defect resolution are required. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved Maintain and enhance performance of all new and existing software and applications across the organization Identify and learn appropriate software applications used and supported by the organization Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines Take ownership of application change requests and involve the appropriate parties to see the request to completion Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly Perform other duties as assigned

Location: Toronto, Ontario, CA

Posted Date: 11/18/2025