Smartcomm-Thunderhead

Technical Skills Ideal candidate should have a good CCM background with strong interpersonal/communication skills and ready work in support project. Sound knowledge specifically of SmartComm Suites of Products from a development and support perspective. 7 years SmartComm experience depending on role being fulfilled. SmartComm code deployment process. Hands on experience with template authoring, recognizing common graphical elements, information blocks, layouts, stylesets, variable data requirements and functional similarity. Efficient with preparation of the XML data schemas and their mapping to business data objects. Oracle, DB2. Control‑M job schedules. Good To Have Insurance industry experience preferred. Document composition background or interest. Knowledge on ServiceNow, JIRA and Confluence, etc. Key Responsibilities Analysing and providing BAU LO support for in‑scope applications and being accountable for the same. Service level agreement (SLA) adherence to incidents/requests/problem tickets. Coordinate with business or lead for DR testing, Infrastructure/Software upgrade/patching in in‑score environments, applications daily health check and remediation activities. Work on small compulsory changes – impact analysis, coding, business verifications, promoting to prod and non‑production environments. Work closely with tech leads and IM for the project handover to BAU LO support team and document it. Work closely with integrated upstream and downstream systems for root cause analysis. In the event of P1/P2 incidents, participate in the major incident management (MIM) call and target to resolve issues within agreed SLA. Later, track the root cause analysis in the problem tasks for permanent fix, if any. Managing stakeholder communications. Coaching and mentoring of peers. Work closely with leads for small change and tech debt prioritization. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries IT Services and IT Consulting J-18808-Ljbffr

Location: City of Melbourne, Victoria, AU

Posted Date: 11/18/2025