ICT Support Technician

Job Info Location: FORTITUDE VALLEY, QLD Salary: $60,001 - $80,000 Job Type: Permanent position | Full time position Job Description Company Name: Quality Express Pty Ltd ABN: 95 141 228 962 Location: Fortitude Valley 4006 QLD Established in 2009, Quality Express is an independently owned ‘on-demand’ outsource company operating in Queensland and New South Wales. years we have experienced consistent growth due to the core values of our company — Respect, Commitment, Teamwork, Transparency, Integrity, and Responsibility. These values are upheld throughout our business to ensure we are delivering only the highest quality of service for all of our clients. Whether you need pick-up or after-hours delivery, our 24/7 courier fleet operates 24 hours/7 days a week to ensure your goods can be delivered at any time of the day. Our success is attributed to creating a business that cares. Client satisfaction is our key priority, and our clients appreciate the responsible, transparent approach we take with their business. Our company serves a diverse client base, including private agencies, and businesses with remote or low-connectivity locations. To deliver superior services and maintain operational efficiency, we have developed and rely heavily on advanced technological solutions, including our proprietary ERP system (Boomerang) and mobile applications. Job description We are looking an experienced ICT Support Technician to join our team in Brisbane. The successful candidate will be working in our head office based on Fortitude Valley 4006 QLD. Duties and Responsibilities As a ICT Support Technician, you will troubleshoot and resolve hardware and software issues, perform system maintenance, and ensure the functionality, security, and updates of our online software applications. Your role is essential in maintaining the efficiency and reliability of the company's technology infrastructure to minimize downtime, and managing current software and applications, ensuring they function and remain error-free. As an ICT Support Technician, your main tasks are, but not limited to: Oversee the management of applications and software. Diagnose and resolve errors and system failures in software applications. Make system adjustments to better align with the needs of end users, including both internal teams and external clients. Carry out routine maintenance, troubleshooting, and repair tasks on software and applications. Perform regular inspections of network infrastructures and troubleshoot system issues or failures. Optimize systems to ensure maximum efficiency and performance of software and applications. Configure software and systems in accordance with network requirements and technical specifications. Provide technical assistance and support through help desk services, addressing user issues and inquiries. Skills Required Data Analysis skills. Ability to setup software and phone applications. Cloud computing. Cybersecurity skills. Virtualization skills. Ability to install, uninstall, maintain and fix software and programs. Database management. Operational systems knowledge. ICT numeracy skills. Knowledge in web development. Education and Previous Experience Required Tertiary Education in Information Technology or co-related certification is required. At least 2 years of experience as an ICT Support Technician or co-related role. Working Arrangements Job Type: Full-time & permanent. Weekly working hours: 38 per week. Schedule: From Monday to Friday, 9am to 5pm. Salary: $77,000 per year plus superannuation. Work Eligibility: The candidate must have full working rights.

Location: Fortitude Valley, Queensland, AU

Posted Date: 11/15/2025