Manager Business Operations

Manager Business Operations Work Type: Full time, 2 years maximum term Salary: Salary: $91,261.80 p.a. super benefits incl. salary packaging Location: Hybrid based from anywhere in the western Victoria region (Ballarat or Geelong area) About Us Western Victoria Primary Health Network (WVPHN) is responsible for increasing the efficiency, effectiveness and coordination of health services for patients, particularly those at risk of poor health outcomes. Working together with community and health industry partners, WVPHN is committed to strengthening the primary healthcare system, based on local needs. Our four regional centres in Ballarat, Geelong, Horsham and Warrnambool, drive local engagement and ensure strong rural and regional connections, through the development of local community and clinical councils. Lead Operational Excellence at WVPHN Are you a strategic, systems-savvy leader who thrives on creating efficient workflows, empowering teams, and creating exceptional service experiences? WVPHN is seeking a Manager, Business Operations to lead a high-performing team and transform how our organisation delivers value every day. This is more than a management role, it’s an opportunity to shape how we work, collaborate, and deliver value to our communities. Why This Role Will Excite You Lead with impact: Every system you improve and process you streamline supports better outcomes for our communities. Empower and develop: Build a high-performing team and foster a culture of responsiveness, innovation, and collaboration. Shape the future: Oversee operational systems, CRM platforms, and workflows that enhance efficiency and reliability. Collaborate widely: Partner with teams across procurement, fleet, facilities, and IT to deliver seamless service. Be flexible: Enjoy a hybrid work model with a minimum of three days onsite in Ballarat or Geelong. Key Responsibilities Lead the Business Operations Team to deliver consistent, high-quality administrative and operational support. Oversee office management, systems, processes, and continuous improvement initiatives. Ensure a customer-first mindset across internal and external service delivery. Maintain high standards of information governance, data accuracy, and security. Provide backup leadership for procurement, fleet, and facilities to ensure business continuity. Drive operational efficiency and process improvement, using data and feedback to inform decisions. Essential Proven experience in business operations, administration, or office management. Strong leadership skills with a focus on team development and service excellence. Excellent communication and collaboration skills with a customer-focused mindset. Advanced proficiency with business systems, CRM platforms, and Microsoft Office Suite. Financial acumen to support budgeting, monitoring, and reporting. Knowledge of procurement, fleet, and facilities, or a willingness to learn. A proactive, solutions-focused approach and commitment to continuous improvement. Desirable Qualifications in Business Administration, Management, or related fields. Project management or process improvement certifications. Training or experience in procurement, contract, or facilities management. Benefits of working with WVPHN At WVPHN we celebrate diversity within and outside of our organisation. We consciously remove barriers and enable an environment for all to belong, feel welcome and be heard. This aligns with our organisational values of Respect, Connect and Lead. We also pride ourselves on being a supportive and flexible working place that offers a great range of benefits: Generous salary packaging options up to $15,900 $2,650 meals and entertainment Professional development allowance ($1,200 per year per FTE) and leave. Family friendly and flexible working arrangements Collaboration with passionate, likeminded professionals Option to purchase additional leave. Additional leave between the Christmas and New Year period Up to 12 weeks paid parental leave. Employee Assistance Program How to Apply This is a highly attractive role and we are keen to find the right person, therefore we will be actively contacting applicants during the recruitment process to shortlist for suitability. Please don’t delay in submitting your interest! Email applications to westvicphn.com.au by: 5pm, 29 October 2025 Please include: CV Cover letter Statement addressing all key selection criteria and employment requirements The full position description, including further detail about the role, is available from our website: https://westvicphn.com.au/about-us/wvphn-careers/ For further information regarding this position, please contact: Amy Chalmers, Senior Manager Support Services E: westvicphn.com.au

Location: Warrnambool, Victoria, AU

Posted Date: 11/15/2025