ICT Support

Location Profile At Thornbury High School, we are committed to fostering a dynamic and inclusive learning environment that promotes academic excellence, personal growth, and community engagement. Our core vision is to inspire and empower students to become respectful, resilient, and innovative leaders, equipped with the skills and mindset needed to thrive in an ever-changing world. We are dedicated to providing a holistic education through a broad range of academic and extracurricular programs that cater to the diverse needs, talents, and aspirations of our students. Our strong focus on inclusivity ensures that all students feel valued, respected, and supported in their individual learning journeys. We cultivate a culture of high expectations, fostering a safe and secure learning environment where every student can achieve their personal best. Our school's vision is underpinned by the following core values: Academic Excellence : We maintain high academic standards and encourage intellectual curiosity, critical thinking, and lifelong learning. Respect and Inclusivity : We celebrate diversity and foster an environment where all students feel a sense of belonging and respect. Wellbeing and Resilience : We prioritize the mental and emotional wellbeing of our students, helping them develop resilience and confidence to face life's challenges. Innovation and Opportunity : We embrace innovation in teaching and learning, offering a wide range of opportunities for students to pursue their passions and achieve their goals. Thornbury High School serves approximately 1,100 students, and we continue to lead in academic achievement and post-school pathways. Our strong performance in VCE results, highlighted by our recent recognition with `The Age¿ Schools that Excel Award, reflects our commitment to excellence. We continue to see significant improvement in student outcomes, with 16% of our Year 12 cohort in 2024 achieving an ATAR above 90. We are proud of our diverse programs, including the free instrumental music tuition offered to Year 7 and 8 students, our expanded Sports Academy, and the Italian language immersion program. Our commitment to fostering both academic and extracurricular growth is reinforced by recent developments in our school facilities, including the $14.9 million STEAM Centre and the Performing Arts and Sports Centre, which further enhance our vibrant teaching and learning environment. Thornbury High School values the diverse backgrounds of our students and staff, and we work to create a school culture where all feel welcome and supported. Our student-led bullying survey, along with ongoing efforts to promote wellbeing, contribute to a secure and positive learning environment where students can grow both academically and personally. We are committed to ongoing improvement and providing a high-quality educational experience for all students. For more information, please visit our website at www.thornburyhs.vic.edu.au or connect with us through our community Facebook page. Acknowledgement of Country We acknowledge the traditional custodians of the land on which Thornbury High School stands, the Wurundjeri People, and pay our respects to their elders¿ past, present, and emerging. Application Information Thank you for your interest in this vacancy at Thornbury High School. Please note the following details when submitting your application: Applicants must provide a statement addressing the key selection criteria. Please attach your cover letter, resume, and key selection criteria in one document, with your full name as the file name. Include your DE Employee ID Number (if applicable). Provide three (3) referees, including names, contact numbers, and email addresses. If successful, a current WWCC/VIT card will be required. Selection Criteria 1. Demonstrated technical expertise in ICT systems and infrastructure Demonstrated experience in providing technical support across a range of ICT systems, including diagnosing and resolving hardware, software, and network issues. Proven ability to implement and maintain ICT infrastructure such as Windows Server environments, Active Directory, system updates, security patching, and backups. 2. Proven ability to deliver and support ICT projects and initiatives Expertise in planning, coordinating, and delivering ICT projects, including system upgrades, migrations, and technology rollouts, while ensuring minimal disruption to school operations. 3. Strong organisational and administrative skills Demonstrated ability to maintain accurate ICT documentation, including asset registers, service logs, and support records. 4. Effective communication and interpersonal skills Well-developed communication and interpersonal skills, with the ability to provide clear and timely advice to staff and students, and to explain technical information in plain language to non-technical users. 5. Commitment to professional learning and the Department¿s values Demonstrated commitment to continuous learning and improvement through ongoing professional development in ICT systems and support practices. Role There may be a requirement to attend during school holidays, this will be agreed/negotiated with the successful candidate. Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs. Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy. Deviation from standard procedures and school policy will require guidance and direction from senior management. The provision of business management responsibilities becomes a feature at range 3. Management of staff to achieve the expected outcomes is a key responsibility. Staff management issues will be resolved with minimal reference to senior management, although guidance will be required in more complex cases. Senior management will be provided with timely reports and advice, although this will generally be confined to matters relating to the immediate work area, service provision or educational program and is unlikely to impact substantially on whole of school operations. This is the minimum range for positions that carry a mandatory qualification requirement of not less than four years. Professional student support positions become a feature at range 3 (e.g. therapists, psychologists) where standard professional services are delivered. Professional support and guidance will be close at hand and deviation from standard procedures and school policy will require guidance and direction from senior management. An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee¿s position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher. Responsibilities ICT Assistants provide daily technical and administrative support for the school¿s information and communication technology (ICT) systems. They assist staff and students with troubleshooting hardware and software issues, installing and configuring equipment, managing networks, and promoting effective use of ICT tools. This role description is a guide only and is not intended to be an exhaustive or exclusive list of the duties attached to this position. It is subject to review and modification by the Principal, in response to the changing needs of the School, and the development of knowledge and skills. Any additional responsibilities as requested by the Principal Team or Business Manager shall be determined through consultation and agreement. Position responsibilities. This role may include but is not limited to: Provide general Level 1 & 2 helpdesk support (walk-ins and ticketing). Troubleshoot and resolve software, hardware, and peripheral issues. Support and maintain projectors, TVs, Airtames, Extron controllers, Yodeck displays, Webex devices, and classroom AV systems. Manage laptop and iPad trolleys, including preventative maintenance and updates. Apply basic networking and Cisco switch knowledge (e.g., VLAN port tagging). Assist with server infrastructure, print servers, and copier integration. Manage SOE imaging, MDT/WDS deployments, and task sequence adjustments. Support DISCO repairs, inventory, and asset labelling for staff and student laptops. Assist with NSSP tranches, device allocation, and collection. Provide MacBook setup and AD binding support for staff. Manage user accounts via AD, GPO, Google Admin Console, eduPass, Compass, and Microsoft 365. Use Jamf MDM for Apple device management and software deployment. Research, test, and document new systems and applications. Prepare user guides and technical documentation. Communicate clearly and respectfully with users, translating technical terms into accessible language. Maintain accurate records of troubleshooting steps and technical findings. Promote a positive, service-focused ICT culture built on collaboration and trust. Provide NAPLAN BYOD setup support and assist with related classroom presentations. Contribute to school ICT projects, researching and recommending products or services. Support school communications (e.g., website, newsletters). Comply with DET and school policies, procedures, and codes of conduct¿particularly regarding staff, student, and child safety. Work collaboratively with the Principal Team, Business Manager, and school staff. Other duties as assigned by the Principal Team or Business Manager based on the needs of the school Conditions apply: Police Check, VIT/WWCC, Child Safety Standards, DET Code of Conduct. Who May Apply Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position. Diversity and Inclusion The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines). Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via education.vic.gov.au Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school. Child Safe Standards Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at: https://www2.education.vic.gov.au/pal/child-safe-standards/policy DE Values The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at: https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview Other Information All staff employed by the department and schools have access to a broad range of employment conditions and working arrangements. Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check. A probationary period may apply during the first year of employment and induction and support programs provided. Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx Please ensure that your application includes: A resume including relevant experience as well as personal details (name, address and contact numbers, business and home) A section addressing the selection criteria and the requirements for application under the Who May Apply section Names and contact numbers (telephone and email if possible) of two referees who are able to attest to the claims made in your application. Please note that the selection panel may seek additional referees beyond those you name. Consistent with policy, we shall advise you if we will take this action. Conditions of Employment All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements. Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check. A probationary period may apply during the first year of employment and induction and support programs provided. Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Location: Preston, Victoria, AU

Posted Date: 11/15/2025