IT Service Desk Analyst

Interested in a 4 day working week? We’re looking for a proactive and customer-focused ICT Service Desk Analyst to join our friendly and supportive ICT team within a leading housing association. This is an excellent opportunity for someone with around one to two years of IT support experience who’s ready to take the next step in their career. You’ll be the first point of contact for colleagues across the organisation, helping to keep our systems running smoothly and resolving issues quickly and effectively. From managing incidents and service requests to supporting hardware deployment and maintaining key systems, every day brings variety and the chance to make a real difference. You’ll have the opportunity to work with a range of technologies, including Microsoft Windows environments, telephony systems and enduser computing tools, while gaining exposure to wider digital transformation projects. We’re looking for someone who’s confident managing their own workload, enjoys helping others, and takes pride in delivering great customer service. An ITIL qualification or similar knowledge would be beneficial, but a positive attitude and willingness to learn are just as important. In return, you’ll join a welcoming team that values collaboration, development and innovation. You’ll benefit from a 4 day working week giving you more time for life outside work without sacrificing your career ambitions. With modern offices in both York and Leeds, flexibility, and a culture built on trust and inclusion, this is a fantastic opportunity to build your IT career in an organisation that genuinely cares about its people and the communities it serves. This is a hybrid role, with 2/3 days a week being based in the office and 1/2 days being remote The salary on offer is circa £28,100 with some great benefits. If you’re passionate about technology and want to work somewhere that values your contribution, we’d love to hear from you. If you don’t have an updated CV, no problem send what you have, and we’ll take it from there.

Location: Leeds, GB

Posted Date: 11/9/2025