Customer Success Manager

Get AI-powered advice on this job and more exclusive features. Why join us TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech. Customer at TRACTIAN The Customer team is the driving factor behind lifetime value, retention, and expansion at TRACTIAN. We focus on expanding inside existing customers, cross-selling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers include Fortune 500 companies such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every team member directly impacts our clients' results. As part of this team, you will engage with clients to understand their needs and help create solutions to improve their maintenance processes. What You'll Do As a Customer Success Manager, you will lead a team of Customer Success Engineers (CSEs) and oversee all accounts within your portfolio. Your focus will be on driving client retention, optimizing team performance, and ensuring TRACTIAN delivers measurable value to its industrial clients. Responsibilities Manage, mentor, and develop a team of CSEs, ensuring high performance and client satisfaction. Oversee all client accounts within your team, maintaining alignment with their maintenance goals and operational needs. Collaborate with factory floor teams and decision-makers to ensure seamless implementation of TRACTIAN solutions. Analyze team and client performance metrics to identify areas for improvement and drive results. Represent TRACTIAN in strategic meetings with large industrial clients, ensuring alignment with their objectives. Requirements Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or a related field. 7 years of experience in industrial environments, with leadership roles in production or maintenance management. Proven ability to lead teams, manage complex client portfolios, and deliver measurable results. Strong understanding of factory floor dynamics and maintenance strategies. Excellent communication and leadership skills, with experience engaging with C-level stakeholders. Compensation: Competitive salary and stock options Optional fully funded English / Spanish courses 30 days of paid annual leave Education and courses stipend Employee Giving Earn a trip anywhere in the world every 4 years Up to R$1.000/mo for meals and remote work allowance Health plan with national coverage and without coparticipation Dental Insurance: we help you with dental treatment for a better quality of life. Gympass and Sports Incentive: R$300/mo extra if you practice activities Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Software Development Referrals increase your chances of interviewing at TRACTIAN We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 11/8/2025