Site Reliability Engineer (Middle/Senior) ID38916

Overview Site Reliability Engineer (Middle/Senior) ID38916 at AgileEngine. AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and startups across 17 industries. We value a people-first culture with multiple Best Place to Work awards. What you will do Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call On-call shifts: every 6 weeks, one week as primary responder and the next week as secondary Manage alerts daily, check systems, and escalate issues as needed Provide 24×7 on-call support for critical SaaS events Be available in emergencies when team members are unavailable or need help Document issues and remediation steps Proactively create appropriate monitors in the EKS/K8S ecosystem Deploy to EKS/K8s cluster using Terraform and Helm Learn and maintain existing infrastructure running under Docker Swarm Improve infrastructure health by implementing checks and scripts to correct known issues Maintain and develop deployment code; automate manual tasks Implement/integrate new technologies in our Cloud Infrastructure Collaborate with Support, Customer Success, Migration, and Professional Services teams Apply a customer-focused approach when planning deployments/updates Work with teams to provide best-in-class SaaS service Perform RCA and take corrective actions to prevent recurrence Create and assign alert-related actions after investigation Handle environment-specific support requests Identify and provide automation requirements to improve RCA Must haves 2 years of professional experience Experience working with Datadog Hands-on experience as an AWS Cloud Engineer Working knowledge of EKS, Terraform, Helm Working experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch Experience working in a Linux environment Proficient in Bash and/or Python scripting Understanding of REST APIs and web technologies Experience with monitoring solutions such as Grafana and Prometheus Excellent oral and written communication skills; customer-facing RCA explanations Experience in Product/Application Support for SaaS-based products Understanding of APIs, databases, systems architecture, and design DevSecOps-oriented mindset Ability to work independently and in a team; technical aptitude for learning new technologies Upper-Intermediate English level Nice to have Experience with GCP or Azure Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty Perks and benefits Professional growth: Mentorship, TechTalks, and personalized growth roadmaps Competitive compensation: USD-based compensation with budgets for education, fitness, and team activities A selection of exciting projects: Projects with modern solutions and top-tier clients including Fortune 500 enterprises Flextime: Flexible schedule with options to work from home or at the office Seniority level Mid-Senior level Employment type Full-time Industry IT Services and IT Consulting Referrals increase your chances of interviewing at AgileEngine by 2x J-18808-Ljbffr

Location: Campinas, São Paulo, BR

Posted Date: 11/8/2025