Operations Manager

Operations Manager Location: In Person (Mexico City Type: Full-time About Us Handbook is building the world’s first AI Process Manager for enterprises , a system that transforms plain-language process descriptions into process management software that accelerates the transformation of processes and, with AI management capabilities, guides and ensures people adopt change. We’re backed by a top accelerator and already working with enterprise teams who use Handbook to simplify complex operations. Our mission is simple: to make enterprise work fast, human, and intelligent, but above all, simple. Responsibilities Optimize and manage company operations: sales people, finance, and project workflows ensuring alignment with strategic goals. Design and implement internal processes to improve efficiency, visibility, and accountability. Coordinate between departments (Product, Sales, Marketing, Finance) to ensure on-time execution and alignment of initiatives. Track KPIs and performance metrics , providing regular reports and insights for leadership decisions. Manage vendor relationships , contracts, and operational budgets. Support hiring, onboarding, and HR processes to ensure smooth team growth and compliance. Assist leadership with strategic planning, documentation, and execution of key company milestones. Requirements 4 years of experience in Operations, Business Management, or related roles (startups or SaaS preferred). Strong organizational, analytical, and problem-solving skills. Excellent communication and coordination abilities across teams. Comfortable using tools like Pipedrive, Notion, or similar process/operations platforms. Ability to thrive in fast-paced, ambiguous environments and take ownership of outcomes. Must: Advanced English proficiency (C1). Nice to Have Experience working with early-stage startups. Familiarity with CRM, HR, or ERP systems. Experience in process management What We Offer The opportunity to shape and scale the backbone of a fast-growing AI company. A collaborative, data-driven culture where execution and creativity are equally valued. Growth potential, this role can evolve into Head of Operations - Mexico as the company scales.

Location: Mexico, MX

Posted Date: 11/7/2025