Level 3 IT Technician (Servers, Networking & Entra)

Location: Edmonton or Remote (Canada) Company: REDARX Cyber Group About Us REDARX Cyber Group is a leading Managed Security Service Provider (MSSP) specializing in cybersecurity, infrastructure management, and cloud solutions. We operate on NIST and CIS control frameworks, managing complex Microsoft 365, Azure, and on-premise environments. We’re looking for a Level 3 Technician who thrives on solving complex problems, leading escalations, and mentoring others. Key Responsibilities Manage and troubleshoot Windows Server environments (2016–2022), Active Directory, Group Policy, and domain trusts. Configure and maintain networking infrastructure — firewalls, VLANs, VPNs, switches (SonicWall, Unifi, Dell, etc.). Oversee Hyper-V, Azure AD, and hybrid environments (VMs, replication, failover). Implement and monitor cybersecurity tools (EDR, ThreatLocker, Bitdefender, etc.). Handle escalations from Tier 1/2 technicians and provide root-cause analysis. Participate in infrastructure projects — migrations, deployments, and audits. Document procedures, maintain asset accuracy in PSA (HaloPSA), and enforce security policies. Required Skills & Certifications 5 years of professional IT experience with a focus on servers and networking. Strong understanding of DNS, DHCP, routing, and switching fundamentals. Expertise with Microsoft 365 and Entra administration. Familiar with NIST/CIS security controls and incident response. Excellent troubleshooting and communication skills. Preferred Certifications (one or more): Microsoft Certified: MS-102, SC-900, MS-900 CompTIA Security or ISC2 Cisco CCNA or CCNP VMware or Hyper-V certification Fortinet NSE 4 or SonicWall CSSA What We Offer Competitive compensation and growth path within a cybersecurity-focused company. Flexible work environment with remote options. Access to enterprise-grade tools, training resources, and certifications. Opportunity to lead and shape infrastructure standards across multiple clients.

Location: Edmonton, Alberta, CA

Posted Date: 11/6/2025