Avanciers Inc.
Business System Analyst
Job Location
Toronto, ON, Canada
Job Description
Avanciers is hiring Business System Analyst-IVR and Contact Center at Toronto, ON – Onsite for one of our Fortune 500 client. This is a Full Time role with the client. Benefits will be covered by the Client. Role:- Business System Analyst-IVR and Contact Center Location:- Toronto, ON – Onsite Duration:- Full Time Key Responsibilities: Business System Analyst with IVR and Contact Center knowledge Technical – Java API and Data Management understanding. Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect). Experience with integration with contact center systems and Call flows Proficiency in process mapping, requirements gathering, and stakeholder management. Familiarity with tools such as JIRA, Confluence, and MS Visio. Excellent communication and documentation skills.
Location: Toronto, Ontario, CA
Posted Date: 11/6/2025
Location: Toronto, Ontario, CA
Posted Date: 11/6/2025
Contact Information
| Contact | Human Resources Avanciers Inc. |
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