Business Analyst

Job Description: Business Analyst The Business Analyst is a key contributor to improving business performance through data analysis, process optimization, and strategic insights. This role supports leadership by delivering actionable recommendations that enhance decision-making, efficiency, and overall organizational success. Serving as a link between departments, the Business Analyst gathers and translates business and technical requirements into effective solutions that strengthen operations, boost customer satisfaction, and drive company growth. Core Responsibilities: Gather, analyze, and interpret data across multiple departments, including Sales, Marketing, Operations, Finance, Quality Control, and HR. Develop and maintain performance dashboards and KPI reports to monitor key business trends. Assess and document end-to-end workflows to identify inefficiencies and improvement opportunities. Recommend and implement process enhancements that reduce costs and streamline operations. Administer and optimize core business applications such as CRM, ERP, and BI systems. Act as a liaison between Sales, Marketing, Operations, Finance, QC, and HR to align goals and share insights. Translate business requirements into technical specifications for systems and reporting tools. Support change management initiatives and promote adoption of new tools and processes Required Skills: Bachelor’s degree (or equivalent) in Business, Information Systems, Analytics, or a related discipline. Minimum of 5 years of relevant experience in business analysis, data analytics, or process improvement. Proficiency in CRM/ERP systems (preferably NetSuite) and BI platforms (Power BI, Tableau, etc.). Advanced Excel skills; SQL experience is a plus. Strong organizational and project management abilities with experience documenting business processes. Proven experience managing change and driving strategic initiatives. Bilingual, with excellent verbal and written communication skills. High level of integrity and discretion when handling sensitive information. Solid understanding of financial, accounting, and operational principles. Occasional travel may be required.

Location: Montreal, Quebec, CA

Posted Date: 11/6/2025