Customer Ops Specialist

Position Requirements: • B.A./B.S Supply Chain Management, Industrial Engineering, IS, Data Analytics or equivalent * Strategic Thinking - able to dig deep and understand the technological big picture without getting lost in details * Global and Cultural mindset - skilled people person who enjoys working with a diverse community * Project Management Experience - keep projects execution moving and ambition to deliver impressive results * Process Mapping * MS Office - pivot tables/macros/clear and effective presentations * Data visualization and dashboarding tools (Qliksense, Tableau, power BI, experience a plus) * Schedule flexibility - interact with global team members in different time zones as require * Strong English speaking and writing skills * Communications - comfortable listening and speaking to large groups and executives Advantageous Skillsets: • Visio * Database Experience - SQL queries * ML Experience - programming languages such as Python, R, Java, C++ * Forecasting/predictive/quantitative analysis and pattern recognition * Automated workflow solutions including Salesforce / Microsoft Dynamics - PowerApps * Working Knowledge of Supply Chain: Customer Fulfillment and Order to Cash Processes, Demand Planning, MRP, Category/Commodity Management, Supplier Relationships, Logistics, Procurement and Sourcing, Warehousing, and Inventory Management. * International experience (study abroad, internships, volunteer work)

Location: Apodaca, Nuevo León, MX

Posted Date: 11/6/2025