ServiceNow Administrator

ServiceNow Administrator Department: Group Professional Services Device Lifecycle Management (DLM) Location: Remote Role Type: Contract (Inside IR35)/ Full-Time (Initial 3 month contract) About the Role Were looking for a ServiceNow Refresh Administrator to join a global technology services provider at an exciting time of growth. This is a hands-on role supporting large-scale Device Lifecycle Management (DLM) programmes configuring, maintaining, and optimising ServiceNow to enable seamless refresh operations for enterprise customers. Youll play a key part in ensuring data integrity, system performance, and process consistency across multiple customer environments, while helping shape improvements to how technology services are delivered. What Youll Do Configure and maintain ServiceNow modules related to DLM Refresh, including: Locations, schedules, appointments, and stockrooms Assets and work orders Support the coordination of bulk refresh activity by managing key ServiceNow data sets and workflows. Perform routine triage and troubleshooting of ServiceNow issues, collaborating with internal IT and development teams. Validate and monitor event schedules, ensuring timely locking and accurate configuration. Produce operational documentation and run books, keeping all procedures up to date. Provide ad hoc reporting and data insights to stakeholders. Identify and recommend opportunities for process and system improvements. Collaborate closely with ServiceNow developers to understand changes, releases, and integration impacts. What Were Looking For 6 months experience in a ServiceNow-focused administration or coordination role. Strong understanding of ServiceNow tables, fields, reports, flows, and business rules . ServiceNow System Administrator certification (or equivalent experience). Excellent communication skills, able to engage effectively with technical and business stakeholders. Strong organisational and multitasking abilities with attention to detail. Proactive, self-motivated, and eager to learn. Desirable Skills Additional ServiceNow certifications, particularly in ITSM, FSM, Asset Management, or Walk-Up Experience . Ability to read and understand JavaScript . Basic understanding of ServiceNow integrations between instances. Experience in IT Asset Management or Device Lifecycle environments.

Location: UK, GB

Posted Date: 11/5/2025