Information Technology Project Coordinator

About the Role Reporting to the Head of Projects, this is an excellent opportunity to join a thriving and innovative business. We’re seeking a proactive and detail-oriented Project Coordinator to support a busy project team. The Project Coordinator plays a key role in delivering the organisation’s technology solutions from planning through to go-live. This role supports the end-to-end project lifecycle, from initial site survey and scope of works through to installation, client handover, and post-installation follow-up. You’ll work closely with the wider Operations, Technical, and Account Management teams to ensure each project runs smoothly, on time, and to the company’s quality standards. The position combines hands-on site activity with structured project coordination and client-facing communication. Role Accountabilities Conduct site surveys and produce clear scope of works documentation in collaboration with clients and internal teams. Plan and coordinate project schedules, resource allocation, and logistics in line with agreed timelines. Liaise closely with internal teams (Technical, Support, Account Management, Logistics) to ensure seamless delivery. Attend installation and go-live events to support engineers and ensure successful deployment. Complete both soft and hard project closures, ensuring full handover to the Account Manager and completion of post-install documentation. Maintain accurate project records, progress reports, and updates in line with internal processes. Track and manage risks, issues, and dependencies, escalating where necessary to keep delivery on track. Build positive client relationships and maintain professional communication throughout the project lifecycle. Support the continuous improvement of project delivery processes and documentation. Work proactively with the wider team to ensure customer satisfaction and operational efficiency. Skills & Experience Required: Previous experience in a project coordination or project management role (ideally in technology, retail, or hospitality environments). Experience working with EPOS, SaaS, or IT deployment projects. Excellent organisational and multitasking abilities. Strong interpersonal and stakeholder management skills. Working knowledge of project management tools. Comfortable working in Agile and/or hybrid project environments. Proficient in Microsoft Office (Excel, PowerPoint, Teams). Desirable: Experience delivering EPOS or SaaS-based technology projects. Knowledge of project management methodologies (Agile, Waterfall, or hybrid). Understanding of technical installations and hardware deployments.

Location: Braintree, UK, GB

Posted Date: 11/5/2025