Customer Success Manager

Customer Success Manager – Enterprise SaaS London | Hybrid (3 days in office) £75,000 Competitive OTE We’re partnering with a global leader in data collaboration technology – helping the world’s most innovative brands connect, control, and activate their data safely and at scale. They’re growing their UK Customer Success function and are looking for a Customer Success Manager to own relationships with some of their most strategic enterprise clients — driving adoption, growth, and measurable value across complex accounts. This is a high-impact, cross-functional role sitting at the intersection of business and technology. You’ll collaborate with Sales, Product, and Engineering teams to deliver outstanding client outcomes, renewals, and expansion opportunities. What you’ll be doing Building trusted relationships with enterprise customers, acting as a strategic advisor and technical partner. Driving renewals, upsell, and account growth through a consultative, outcome-driven approach. Leading complex, multi-stakeholder engagements that align client objectives with platform capabilities. Guiding senior stakeholders through adoption and best-practice data strategy. Championing your customers internally across Product, Support, and Engineering. Spotting opportunities to optimise performance and deliver measurable ROI. What we’re looking for 5 years’ experience in Customer Success or Account Management within enterprise SaaS, AdTech, or Data environments. Proven success managing strategic accounts, renewals, and commercial growth. Strong relationship-building and stakeholder management skills, especially at exec level. Commercially minded with a solid understanding of how to link product impact to business value. Confident operating in complex, cross-functional environments. If you’re passionate about helping enterprise customers unlock the full potential of data, thrive in a collaborative environment, and want to join a high-growth global brand with cutting-edge tech, this one’s worth a look.

Location: City of London, London, GB

Posted Date: 11/5/2025