Information Technology Manager

Job Title: IT Manager Location: Vancouver HQ Compensation: 75-115k The Company JD Sports is a sports-fashion retail company that inspires the emerging generation of globally-minded consumers through a connection to the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving throughout Canada, the Group continuously finds and develops talent that adds to our inclusive and diverse work culture. JD successfully sets the global standard for retail experience through the unique delivery of the world’s most authentic brands. Our commitment to showcasing brands in a premium environment and stores remains a key part of the JD strategy. Overview The IT Manager is responsible for both the leadership and day-to-day execution of technology operations across retail stores, distribution centers, and corporate functions. This role combines hands-on technical expertise with team management, ensuring the stability, security, and performance of store systems, ERP, e-commerce platforms, and infrastructure. The IT Manager partners closely with cross-functional departments to resolve issues quickly, deliver technology projects, and drive operational efficiency. Key Responsibilities • Provide hands-on technical support for store systems, POS, ERP, networks, and e-commerce platforms, ensuring minimal downtime for business operations • Lead and mentor the IT team, balancing direct involvement in troubleshooting with oversight of daily activities • Oversee infrastructure and networking, including system upgrades, patching, and security monitoring • Manage and execute IT projects such as system rollouts, integrations, and hardware refreshes in retail and distribution environments • Partner with Operations, Supply Chain, Business Analytics, Procurement, Loss Prevention, Merchandising, and Buying to support technology needs and troubleshoot recurring issues • Monitor and maintain system reliability, ensuring strong disaster recovery and business continuity processes • Administer IT assets, licenses, and procurement to support retail store openings, relocations, and distribution center requirements • Manage vendor relationships and coordinate with external partners for system support, implementation, and escalation • Develop and maintain IT policies and procedures while ensuring compliance with data security standards Qualifications • Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience • 5 years of progressive IT experience with at least 2 years in a leadership or supervisory role • Strong technical background in retail systems, including POS, ERP, and e-commerce integrations • Hands-on expertise in networking, servers, cloud solutions, and cybersecurity best practices • Proven ability to balance day-to-day troubleshooting with delivery of larger IT projects • Excellent communication skills with the ability to support end-users in both technical and non-technical terms • Strong organizational skills with the ability to prioritize and manage multiple demands in a fast-paced environment Skills and Competencies • Hands-on troubleshooting and problem resolution • Leadership and team mentorship • Retail and distribution systems knowledge • Project execution and vendor coordination • Strong customer-service mindset with business acumen

Location: Vancouver, British Columbia, CA

Posted Date: 11/5/2025