Information Technology Support Specialist

NextGen Automation is seeking a full-time IT Support Engineer to join our growing team in the Vernon, Kelowna, and Kamloops region. In this role, you’ll provide both remote and onsite support to our business clients — resolving technical issues, implementing IT solutions, and maintaining strong customer relationships. You’ll be part of a highly skilled team that delivers reliable, professional, and customer-focused IT services across Western Canada. Key Responsibilities • Manage incoming tickets and client communications through our service desk and onsite. • Required onsite at client location 4 days a week. • Provide troubleshooting and technical support for a wide range of IT systems. • Perform onsite service calls for installations, maintenance, and emergency support. • Assist with setup, configuration, and management of Microsoft 365 environments. • Install and maintain hardware, software, and networking equipment. • Conduct technical alignment reviews and report findings to management. • Identify recurring issues and recommend improvements to systems or processes. • Keep all documentation accurate and up to date. • Collaborate with the Professional Services and vCIO teams for escalations and project work. • Mentor users and promote best practices for using IT systems effectively. • Maintain a positive, solutions-oriented approach with clients and colleagues. Qualifications • 2 years of hands-on experience in IT support, system administration, or similar role. • Strong understanding of Windows Server and Desktop operating systems. • Experience with networking technologies (firewalls, routers, switches, VPNs, Wi-Fi). • Familiarity with ticketing systems and IT service delivery frameworks. • Excellent communication and customer service skills. • Strong analytical and problem-solving abilities. • Ability to work independently and collaboratively within a team. • Detail-oriented, organized, and proactive with a continuous improvement mindset. Why Join Us • Competitive salary and benefits package. • Collaborative and supportive team culture. • Opportunities for professional growth and certification support. • Work with a diverse set of technologies and clients across multiple industries.

Location: Vernon, British Columbia, CA

Posted Date: 11/5/2025