Technical Support Engineer

Job Title: Technical Support Engineer Location: Tamworth Salary: £47,000 per annum Hours: 38 hours per week Monday to Thursday: 08:00 - 16:45 (30-minute lunch 12:30-13:00) Friday: 08:00 - 13:00 (no lunch break)Company: A well-established UK engineering company is seeking a skilled Technical Support Engineer to provide expert pre-sales and post-sales support to its global customer base. This is a hands-on role combining customer support with production fault-finding and technical problem-solving. Role Overview: The Technical Support Engineer will provide professional, timely assistance to customers worldwide, resolving technical queries and ensuring smooth product operation. The role also includes supporting production with fault-finding, testing, and assembly issues, plus occasional quality auditing. Key Responsibilities: Provide pre- and post-sales technical support to customers, distributors, and agents Handle warranty issues, including customer returns and supplier liaison Support production with PLC & HMI programming, mechanical assembly, and non-conformance resolution Perform special testing of equipment and R&D profiles when required Cover quality inspections and audits as needed Maintain and update quality control systemsSkills & Experience: Strong electro-mechanical engineering background Experience with PLC & HMI control systems (Schneider, Ladder Logic/ST) Ability to interpret wiring diagrams and technical documentation Hands-on experience with assembly, fitting, and fault-finding Excellent communication skills, able to support international customers Methodical, disciplined problem-solving and ability to remain calm under pressureBenefits: 25 days holiday plus statutory holidays Contributory pension (4%) Group profit share and additional group pension after 2 years' service Health care after 2 years' serviceHow to Apply: Please submit your CV, and if suitable, one of our consultants will be in touch

Location: Tamworth, Staffordshire, GB

Posted Date: 11/4/2025