Service Advisor Motor Trade Job

Service Advisor Nottingham City Centre outskirts (free parking) £25,500 overtime We are seeking a reliable and customer-focused Service Advisor to join a busy and friendly team. This front-facing role involves handling customer enquiries, booking service appointments, managing service calls, creating invoices, and processing warranty claims. The ideal candidate will be a strong communicator with good organizational skills and a basic understanding of mechanical equipment. Responsibilities: * Greet and assist customers at the service counter in a professional and friendly manner. * Answer incoming calls and respond to service inquiries efficiently. * Respond to emails both internal and externally within a set time period. * Schedule service and repair appointments. * Prepare and issue service invoices and job cards accurately. * Process and manage warranty claims with manufacturers and suppliers. * Liaise with workshop technicians to provide service updates to customers. * Maintain accurate records of repairs, parts ordered, and customer communication. * Advise customers on service timelines, costs, and machinery care when required. * Ensure the service area is organised, tidy, and stocked with relevant forms and materials. * Support the sales and parts team when necessary, during busy periods. The ideal candidate: * Previous experience in a customer service or service counter role * Excellent communication skills – verbal and written. * Comfortable using invoicing software and booking systems. * Attention to detail and accuracy in billing and record-keeping. * Team player with a positive, proactive attitude. * A mechanical or technical background would be an advantage. This is a fully office based role. Hours of work are 9-5 in the winter months and 8:30-5 in the summer. Some weekend work will be required during the summer – overtime paid

Location: NG2, Nottingham, GB

Posted Date: 11/4/2025