Helpdesk Administrator

Helpdesk Administrator FTC - 6 months Milton Keynes About the Role We are looking for a Helpdesk Administrator to join our client's support team in Milton Keynes. This is a important role responsible for providing first-class customer administration support and ensuring smooth coordination between engineers, customers, and internal teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability to learn quickly Assertiveness and confidence in communication Strong interpersonal and teamwork skills What We Offer Competitive salary of £28,000 – £30,000 Structured training and ongoing support Opportunity to progress within a growing organisation A collaborative and supportive work environment Important Information All candidates will undergo a full screening and referencing process, including verification of 10 years’ employment history with no gaps. Candidates with a CCJ, IVA, bankruptcy, or criminal record will not be considered

Location: Milton Keynes, GB

Posted Date: 11/4/2025