Int. BSA with SQL/SAS expertise to support performance of NLP models within our telecom client’s contact center – 9231

Int. BSA with SQL/SAS expertise to support performance of NLP models within our telecom client’s contact center - 9231 Duration: 12 Months Location: Hybrid in Toronto or Mississauga Offices Description: We are seeking a highly motivated and detail-oriented Analyst to join our growing team. In this role, you will play a crucial part in gathering, analyzing, and interpreting data to support business decision-making. This role will specifically focus on the performance of our NLP models within our contact center. Analytics support on Speech AI program. · Gather, organize, interpret, and analyze data using statistical techniques. · Develop and maintain recurring reports and dashboards, providing insights into key business metrics. · Identify and resolve data quality issues, ensuring data accuracy and consistency. · Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct data problems. · Develop and maintain data processing pipelines and procedures. · Collaborate with stakeholders to understand their data needs and provide effective data-driven solutions. · Present data findings and insights clearly and concisely to both technical and non-technical audiences. · Participate in Agile development processes, contributing to sprint planning and execution. Must Haves: · Bachelor's degree in Statistics, Mathematics, Computer Science, Business Analytics, or a related field, or equivalent experience. · Less than 3 years of experience in a data analysis or business intelligence role. · Proficient in statistical methods and techniques. · Proficient in SQL and SAS programming languages. · Strong data analytics literacy, including the ability to understand and interpret various data sources. · Proficient in using data visualization tools (e.g., Tableau, Power BI, MicroStrategy). · Proficient with data gathering and architecture tools. · Understanding of Agile development frameworks. · Excellent presentation and communication skills. Apply

Location: Toronto, Ontario, CA

Posted Date: 11/3/2025