QA Lead - 81406

Role Title: QA Process Analyst (Consultant) Line of Business: Personal and Business Banking Duration: Until 31 March 2026 Location: Primarily Downtown Toronto - Sometimes in Scarborough (2 times a week in office, subject to change) Role Mandate: Managing and tracking currency maintenance, requirement documentation, project delivery, risk/problem identification and remediation, security compliance, business as usual (BAU) support, process optimization and roadmap alignment for Branch QA finances. Team Structure: The team works in groups primarily, but some work will be completed independently. Role Responsibilities: • Conducts independent analysis and assessment to resolve strategic issues. • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. • Monitors and tracks performance, and addresses any issues. • Breaks down strategic problems, and analyses data and information to provide insights and recommendations. • Leads and implements core initiatives with complete test strategies. • Able to develop test automation suites, design frameworks, and define standards. • Oversees several test projects simultaneously and provides scheduling support to operations. • Ensures that systems and software are functionally appropriate, technically sound and well integrated. • Reviews, evaluates, and derives requirements for testability. • Designs, develops, executes, and maintains testing strategies and plans to ensure stability and efficiency, enabling a seamless customer experience. • Executes and verifies test cases as part of the overall functional testing of Information Technology products as well as reporting defects and test results to the stakeholders. • Recommends approaches to streamline and integrate technological processes and systems in the organization to improve overall efficiency and improve the bank. • Ensures the accuracy and consistency of test results through documentation processes. Follows SDLC process. • Communicates the overall quality of a deliverable and ensures metrics are used to drive delivery and identify any areas of concern. • Participates in programs/projects across the enterprise. • Participates as an active stakeholder in every initiative, driving quality based on fact-based metrics. • Ensures development teams’ unit testing practices are in place and confirms core criteria met prior to integrated testing delivery. • Proactively provides improvement opportunities to the team to enhance the customer experience. • Drives the testing automation capabilities. • Identifies opportunities to strengthen the quality assurance capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks. • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning. • Focus is primarily on business/group within the bank; may have broader, enterprise-wide focus. • Exercises judgment to identify, diagnose, and solve problems within given rules. • Works independently on a range of complex tasks, which may include unique situations. • Broader work or accountabilities may be assigned as needed. Must Have Skills: • Have past working experience in managing finances in clarity/PPM. • Primary metric - Customer Connect application knowledge and working experience. • 10 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business. Is another degree fine as well? • Knowledge of the SDLC, testing concepts, methodologies, metrics, and automated testing frameworks • Problem solving skills including the ability to troubleshoot and identify problem areas throughout testing. • Able to analyze data and use testing metrics to highlight improvement opportunities. • In-depth verbal & written communication skills • Ability to communicate and manage with multiple PMs and finance teams on test estimations/finances/portfolio management/clarity related aspects/ financial reconciliations. • In-depth collaboration & team skills • In-depth analytical and problem solving skills • In-depth influence skills • Data driven decision making Nice to Have Skills: • Previous Banking experience • Previous Financial industry experience Interviews: 1-2 rounds, the first will be over teams for 60 minutes. This will involve technical testing on Customer Connect. The second round may be in person. Apply

Location: Toronto, Ontario, CA

Posted Date: 11/3/2025