HVAC Service Technician / Customer Service

Job Description Job Description We are a leading HVAC contract manufacturer and distributor providing innovative heating and cooling solutions to commercial and residential markets nationwide. As we continue to grow, we are seeking a skilled and customer-focused HVAC Customer Service Technician with hands-on experience in inverter heat pump systems to join our team. Position: HVAC Customer Service Technician Location: [Menifee, CA] Employment Type: Full-Time Key Responsibilities: Provide technical support to contractors, distributors, and end-users regarding HVAC systems, with a focus on inverter heat pump technology . Troubleshoot system performance issues via phone, email, and in-field service visits when required. Assist in product installation guidance, maintenance support, and warranty claim evaluations. Collaborate with engineering, sales, and distribution teams to ensure customer satisfaction and technical accuracy . Deliver training sessions and technical presentations on inverter heat pump products. Maintain detailed records of service calls, troubleshooting steps, and customer feedback. Qualifications: Minimum 3 years of HVAC technical experience , preferably with inverter-driven systems. Strong knowledge of heat pump installation, diagnostics, and repair . EPA certification required; NATE certification preferred. Excellent written and verbal communication and problem-solving skills. Ability to work independently while representing the company in a professional manner. Willingness to travel occasionally for service, training, or trade events. What We Offer: Competitive salary with performance-based incentives. Comprehensive benefits package (health, dental, vision, 401k). Ongoing technical training and professional development. Opportunity to work with a leading innovator in HVAC manufacturing . Supportive, growth-oriented team environment. If you’re a motivated technician with a passion for customer service and advanced HVAC technology , we’d love to hear from you.

Location: Menifee, California, US

Posted Date: 10/21/2025