Customer Success Manager

AI Rudder is revolutionizing customer interactions with AI-powered voice assistants. Our cutting-edge technology enables call centers to automate high-volume tasks, freeing agents to deliver exceptional, personalized service. We've proven our success in Mexico and LATAM, partnering with industry leaders to drive growth and efficiency. As a Customer Success Manager , you'll be at the forefront of innovation, owning the entire project lifecycle from discovery to deployment. If you thrive on challenges and enjoy crafting solutions that make a real impact, we invite you to join our team. You are a technically savvy consultant who enjoys owning the discovery, solution design, validation, and competitive aspects of opportunities. About the position： 1. You are a product evangelist who can educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points. 2. You translate and align our products to maximize the customer’s ROI on value. 3. Identify where best to utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle. 4. Conduct PoC/PoV to help customers understand the solutions to their business requirements. 5. You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners. 6. Keeping up to date on our technology, you will have a chance to present at webinars, conferences, or other marketing engagements You would have: 1. 3 years of one or more of the following: Pre-sales and Project experience of Software-as-a-Service solutions. 2. Have business analytics experience and need to know SQL or other database languages. 3. Superior solution scoping abilities, using existing solutions and influencing new product development. 4. Strong English communication (a must).

Location: Mexico City, Mexico, MX

Posted Date: 10/20/2025