Hotel Front Desk Clerk

Job Description Job Description SpringHill Suites by Marriott in Grandville, MI, offers a welcoming environment for both guests and employees. We pride ourselves on delivering exceptional service with a smile and creating a memorable stay for every guest. Job Overview: We are looking for a friendly, reliable, and professional Front Desk Clerk to join our team. As the first point of contact for our guests, you’ll play a key role in ensuring an outstanding guest experience. Responsibilities: Greet and welcome guests in a warm and professional manner Check-in and check-out guests efficiently Handle guest inquiries, requests, and complaints with care Manage reservations via phone, email, and walk-ins Process payments and maintain accurate records Coordinate with housekeeping and maintenance staff Maintain a clean and organized front desk area Qualifications: High school diploma or equivalent Previous hotel or customer service experience preferred but not required Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer skills; experience with hotel PMS systems a plus Must be dependable, punctual, and able to work flexible hours Benefits: Competitive pay Employee discounts at Marriott properties Paid training Opportunity for advancement Friendly team environment https://www.marriott.com/en -us/hotels/grrgs-springhill-suites-grand-rapids-west/overview/ Company Description Why Work for SpringHill Suites Grand Rapids West? At SpringHill Suites by Marriott Grand Rapids West, we don’t just offer jobs—we build careers. As part of the trusted Marriott International family, we are committed to delivering exceptional service not only to our guests but also to our team members. When you join us, you become part of a supportive, professional, and welcoming team that values hard work, growth, and positive energy. We offer: A friendly, team-oriented work environment Competitive pay and benefits Marriott hotel discounts worldwide Opportunities for advancement and professional development Flexible schedules to support work-life balance A chance to be part of a brand known for quality and excellence If you're passionate about hospitality and want to grow your career with a company that values people, SpringHill Suites Grand Rapids West is the place for you. Company Description Why Work for SpringHill Suites Grand Rapids West?\r\n\r\nAt SpringHill Suites by Marriott Grand Rapids West, we don’t just offer jobs—we build careers. As part of the trusted Marriott International family, we are committed to delivering exceptional service not only to our guests but also to our team members. When you join us, you become part of a supportive, professional, and welcoming team that values hard work, growth, and positive energy.\r\n\r\nWe offer:\r\n\r\nA friendly, team-oriented work environment\r\n\r\nCompetitive pay and benefits\r\n\r\nMarriott hotel discounts worldwide\r\n\r\nOpportunities for advancement and professional development\r\n\r\nFlexible schedules to support work-life balance\r\n\r\nA chance to be part of a brand known for quality and excellence\r\n\r\nIf you're passionate about hospitality and want to grow your career with a company that values people, SpringHill Suites Grand Rapids West is the place for you.

Location: Grandville, Michigan, US

Posted Date: 10/18/2025