Order to Invoice (Temp)

Job Summary Manage the Order to Invoice process within Colgate-Palmolive Best Practice standards (“Essentials”) and partner with local Customer Development Teams (CDTs) to ensure effective order-to-invoice fulfillment. Serve as the primary point of contact for order and delivery communications—primarily with internal customers (e.g., CDO)—requiring excellent communication skills. Own end-to-end order management, troubleshoot delivery issues, process returns, and resolve exceptions/claims within Colgate’s Selling Terms and Conditions. Accountable for customer service performance and on-time delivery for assigned accounts. Responsibilities: Own the Order to Invoice process in line with CP “Essentials.” Build strong internal customer relationships to enable smooth fulfillment. Partner with CDTs and Logistics to resolve order and delivery issues. Escalate delivery/distribution problems and communicate special requirements to Logistics. Enforce sales policies (terms and conditions) and support compliance. Analyze returns/refusals with CDTs and follow up execution with Logistics. Optimize loads and shipments (e.g., consolidations, plant-direct, pallet-layer efficiencies). Use SAP to process orders efficiently and minimize manual touches. Prepare weekly/monthly service and cost-to-serve updates for CDTs and CS&L. Be accountable for CS KPIs (e.g., Fill Rate, OTD, Perfect Order) and drive corrective actions. Operate within Customer Service and Distribution guidelines to optimize service and delivery cost. Required Qualifications: Education: Bachelor’s degree in Industrial Engineering, International Business, or related field. Experience: 1 year in Customer Service/Order Fulfillment, Planning, Sales, Logistics, or Supply Chain. English: Advanced proficiency. Platforms/Programs: Advanced Excel and SAP (order processing/fulfillment) Desired Qualifications: DOMO for KPI analysis and visualization. Google Workspace (Sheets, Slides, Drive) for collaboration and reporting. Proven experience managing the full Order to Invoice cycle. Familiarity with delivery appointment scheduling at customer DCs and carrier coordination.

Location: Mexico City, Mexico, MX

Posted Date: 10/17/2025