Front Office Manager

We are seeking a dynamic Front Office Manager to lead the hotels front-of-house team in delivering exceptional guest experiences. The successful candidate will oversee the smooth running of all front office operations, ensuring service excellence, revenue growth, and the development of a motivated, guest-centric team. Critical Criteria (Requirements) Matric certificate (Grade 12); hospitality qualification or diploma advantageous Minimum 5 years progressive experience in front office roles, with at least 2 years in Front Office Management Opera PMS experience essential Strong knowledge of hotel operations, loyalty programmes, and revenue management principles Proven track record in guest relations, conflict resolution, and team leadership Excellent interpersonal, communication, and decision-making skills Professional, confident, and guest-centric approach to luxury hospitality Must hold a valid South African ID Key Competencies 🔹 Guest-Centric Leadership Passionate about creating warm, memorable guest experiences 🔹 Operational Precision Detail-driven with strong organisational and workflow management skills 🔹 Sales & Upselling Ability Confident in driving revenue across rooms, outlets, and hotel services 🔹 People Development Skilled in coaching, motivating, and inspiring future leaders 🔹 Adaptability & Judgment Effective decision-making in a fast-paced, dynamic environment Duties & Responsibilities Be present daily in the lobby, welcoming guests and setting the tone for exceptional service Maintain front office systems (Opera PMS and related interfaces) with accurate guest data Drive upselling opportunities and oversee loyalty programme standards Lead, motivate, and develop a high-performing front office team Oversee daily training, maintain training calendars, and conduct return-to-work interviews Ensure seamless communication between front office and other departments Oversee daily banking, reconciliations, PM accounts, and bill backs Support the Guest Experience Manager to enhance the overall guest journey Ensure compliance with policies, SOPs, fire, security, and emergency procedures Act as operational lead across multiple departments in absence of senior management Package on Offer Basic salary (TBA) 50/50 contribution to Pension Company contribution to medical aid Important Application Notes Must hold a valid South African ID Only candidates with proven Front Office management and Opera experience will be shortlisted Ensure your CV is 100% updated All applicants will attend a virtual introduction interview Recruitment aligns with the companys Employment Equity Plan Lead with excellence, engage with purpose, and help shape extraordinary guest experiences at Cape Towns most loved hotel.

Location: Bantry Bay, ZA

Posted Date: 10/14/2025