Operations Manager

JOB PURPOSE: The Operations Manager will lead and oversee the daily operations of the companys IT infrastructure, ensuring optimal performance, security, and service availability. The role involves managing the IT support team, coordinating projects services with external vendors, Identifies and generates new ICT business opportunities. Works closely with Sales & Tenders team to close sales opportunities and facilitate implementation. Management of key customer accounts. REQUIRED KNOWLEDGE Information Technology Field Service support with a working technical knowledge of networks, PCs / peripherals and platform Operating Systems and associated hardware Strong understanding of IT infrastructure, networking, cloud services, and information security. Experience with industry-standard frameworks (e.g., ITIL, COBIT) and project management (e.g., PMP, Agile). Experience in working with multiple business functions Decision Making, Delegation and control REQUIRED COMPETENCIES Technical Proficiency: Knowledge of Windows and Linux environments, virtualization, cloud computing (AWS, Azure), and cybersecurity best practices. Analytical and Problem-Solving Skills: Ability to assess complex technical situations and propose effective solutions. Strong Communication Skills: Effectively communicate with technical and non-technical stakeholders. Leadership and Mentorship: Ability to motivate and guide a team toward achieving high performance. Customer Orientation: Dedicated to ensuring high-quality service and user satisfaction. KEY RESPONSIBILITIES Operations Management: Oversee daily IT infrastructure operations including data centers, network management, and server maintenance. Ensure high levels of system uptime, performance, and support availability. Manage and optimize cloud services and hybrid infrastructure. Ensure effective allocation of resources, managing budgets, and optimizing processes for cost-effective operations. Develop and implement IT policies, protocols, and procedures to streamline operations and enhance service delivery. Monitor and report on system performance and address any IT infrastructure issues to ensure minimal downtime. Collaborate with cross-functional teams to identify and implement technical improvements aligned with company goals. Sales and Client Relationship Management Develop and execute strategies to drive sales growth in IT services, meeting or exceeding revenue targets. Identify and cultivate new business opportunities by promoting the companys IT solutions to prospective clients. Build and maintain strong relationships with existing clients to foster retention and encourage additional sales. Conduct regular sales presentations, product demonstrations, and business proposals tailored to client needs. Team Leadership and Development: Lead, mentor, and develop the IT operations team, including support engineers and administrators. Set performance goals and conduct regular evaluations. Foster a positive work environment and encourage professional growth within the team. Project Management: Manage IT projects from planning to implementation, ensuring timelines, budgets, and resources are effectively controlled. Coordinate with other departments to ensure that projects align with organizational objectives. Prepare detailed project reports and present progress to senior management. IT Security and Compliance/Quality: Implement and maintain security protocols, ensuring data integrity and compliance with relevant regulations (e.g., POPIA, GDPR). Monitor and respond to potential security threats and incidents. Develop policies and procedures for data protection, backup, and disaster recovery. Accountable for the quality management and customer excellence functions Vendor and Budget Management: Manage relationships with IT vendors, ensuring service quality and adherence to SLAs. Oversee procurement processes for IT equipment and Services. Develop and manage the IT operations budget, identifying cost-saving opportunities. Drive efficiencies in order to continuously reduce cost of delivery Service Delivery and Incident Management: Ensure timely resolution of IT issues and service requests. Implement and maintain best practices for incident and change management. Regularly assess service delivery processes, implementing improvements as needed. Reporting Daily, weekly and monthly reports as requested by superiors. Analysis of reports and statistics in order to make business decisions. CLOSING DATE: 30 September 2025 QUALIFICATIONS Matric (Grade 12) A and N Diploma or bachelors degree in information technology, Computer Science, or a related field ITIL Foundation ITIL Service Operations EXPERIENCE 5-7 Years General IT and Support Experience 3 Years Team Management/Supervision Experience Technical background and Project knowledge advantageous

Location: Midrand, Gauteng, ZA

Posted Date: 10/9/2025