L2 Support

Be part of Stefanini! At Stefanini, we're more than 30,000 geniuses, connected from 41 countries, co-creating a better future. Join us as a Support Specialist! RESPONSIBILITIES: · Work actively with team members to analyze and resolve application issues · Identify defects, discrepancies, and trends by ways of code debugging or log analysis · Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas · Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly · Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost. · Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them · Challenge existing application setup, processing and suggest different ways to solve problem or improve stability · Actively participate in Change management process with view to manage risk in production environment · Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency · Develop reports that provide trending statistics to track and manage application health and support service performance · Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire MUST HAVE SKILLS AND/OR LICENSES REQUIRED TO PERFORM THE JOB : · Computer Science concept of Data Structures in practical use cases · Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues · Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders · Unix · Java · Phyton · SQL

Location: Mexico, MX

Posted Date: 9/24/2025