Payment Solutions Analyst

Overview Payment Solutions Analyst at Genesys. A Payment Solutions Analyst is responsible for investigating and resolving disputes related to financial transactions, ensuring compliance with company policies and industry regulations. This role involves analyzing data, communicating with stakeholders, and providing recommendations to prevent future disputes. Key Responsibilities Investigate and resolve disputes related to financial transactions. Analyze transaction data to identify patterns and root causes of disputes. Communicate with internal and external stakeholders to gather necessary information. Prepare detailed reports on dispute findings and resolutions. Collaborate with other departments to implement preventive measures. Ensure compliance with company policies and industry regulations. Maintain accurate records of all dispute cases and resolutions. Qualifications Bachelor’s degree in Finance, Business Administration, or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in data analysis tools and software. Experience in dispute resolution or a related field is preferred. Skills Attention to detail and accuracy. Strong organizational skills. Ability to handle sensitive information with confidentiality. Proficiency in Microsoft Office Suite, especially Excel. Advanced English About Genesys Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Equal Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Software Development J-18808-Ljbffr

Location: São Paulo, São Paulo, BR

Posted Date: 9/15/2025