Business Designer

We are Blip, a conversational AI platform for intelligent interactions which allows businesses to connect with customers at scale across multiple communication channels, such as WhatsApp, Instagram, Facebook,or webchat. Through AI we allow brands to gain scalability and directly impact key KPIs by accompanying the user throughout the customer journey with hybrid experiences combining automation and human interactions At Blip, we have a team of Blippers who live and breathe innovation daily, bringing a unique perspective to evolving communication journeys, always with the confidence to keep learning! And at our own pace, we go much further! Join us and be part of a team that’s shaping the future of intelligent customer interactions. Let’s go further, together! Find out how you can make an impact with us! At Blip , we're looking for a Business Designer to join our Pre-Sales team , with the mission to identify, design, and validate innovative solutions focused on customer experience and aligned with our intelligent contact platform and the Go Global strategy. You’ll play a key role in the evolution of our products and business models, working closely with Solutions Advocates , product teams, and clients—turning challenges into scalable, sustainable, and profitable solutions. The main responsibilities you will have are: Design and validate solutions focused on innovation, business viability, and customer experience. Identify opportunities for product evolution for strategic MaaC (Messaging as a Channel) accounts. Run experiments and test hypotheses to propose replicable, scalable solutions. Facilitate collaborative workshops to help teams and clients align and co-create impactful ideas. Conduct user research, market analysis, and develop prototypes of conversational solutions. Apply methodologies such as Design Thinking , Service Design , and Lean UX to discover the best possible solutions. Act as a bridge between technical and commercial teams, ensuring a holistic, customer-centric approach. What are the requirements? Degree in Design, Business, Engineering, Innovation, or related fields. 2 years of experience in solution design, product strategy, pre-sales, or innovation consulting. Strong knowledge and application of methodologies like Design Thinking, Service Design, Business Model Canvas, etc. Experience facilitating workshops and working with cross-functional teams and stakeholders. Ability to translate complex customer needs into feasible technical and business solutions. User-centric mindset, strategic thinking, creativity, and a collaborative attitude. Advanced English (written and spoken).

Location: Mexico City, Mexico, MX

Posted Date: 9/15/2025