Service Desk Analyst

IT Support Analyst A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You'll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions. Role and Responsibilities: Provide first-line support via phone, email, and chat Record and manage tickets accurately Troubleshoot issues related to networks, connectivity, telephony, and related services Guide users through basic fixes; escalate more complex problems Monitor systems and identify early signs of service disruption Support device setup, updates, and basic configuration Maintain clear and helpful documentation Contribute ideas for improving support processesEssential Skills & Experience: Understanding of networking basics: IP, DNS, DHCP, VPN, etc Strong communication skills with a customer-first mindset Confidence in resolving technical issues and escalating appropriately Organised, curious, and eager to build technical knowledge Ability to work effectively under pressure and manage multiple tasksDesirable: Previous experience in a service desk, ISP, or tech support environment Familiarity with tools like ticketing systems and network monitoring platforms Knowledge of setting up network devices (routers, modems) Certifications such as CompTIA A, Network, or similarPackage: Salary up to £26,000 Ongoing training and development Strong benefits package

Location: Canterbury, CT1, GB

Posted Date: 9/14/2025