Head of IT Services

Role: Head of IT Services Location: Glasgow (Onsite 1–3 days per week) Contract Length: 6 Months (opportunity for extensions) IR35 Determination: Inside IR35 Industry: Energy Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control centre functions. A hands-on leadership role managing a team of 10–11 people and working closely with a passionate and innovative CTO. Key Responsibilities * Oversee IT Service Desk, Infrastructure, Project and Control Centre teams * Ensure delivery of a high-quality, customer-focused IT operations across a group * Oversee day-to-day IT operations including servers, networks, cloud services & telephony * Maintain oversight of patching, backups, anti-malware, and monitoring programmes * Deliver priority projects and initiatives, including cloud transformation & adoption of new technologies * Ensure upkeep of handover documentation & knowledge transfer for ongoing initiatives * Support the delivery of natural power products such as RTI, Control Centre & Digital Services working closely with development teams and clients * Provide the technical link between product development and IT infrastructure * Assist client organisations with system integration, particularly for services connected to the Control Centre * Manage third-party vendors and service providers, ensuring ROI from partners * Apply and reinforce group-defined cyber security policies locally & ensure regulatory compliance * Promote staff awareness of cyber risks through training and guidance * Support client tender responses, providing input on infrastructure, security, and service delivery * Manage local IT budgets in line with group standards, provide clear financial & operational reporting * Oversee procurement of hardware, software and services to ensure operational continuity * Act as escalation point for major incidents and coordinate response and recovery efforts * Maintain a unified helpdesk with agreed SLAs, monitor service levels & report to leadership Required Experience * Qualification in a related IT discipline at degree level * In depth knowledge of; Microsoft Active Directory, Office365, Networking (switching and firewalls), Server hardware & Storage, Backup Technologies, Virtualisation * Demonstrable experience of leadership roles & service desk or helpdesk management * Expertise in budget management and reporting * Strong track record of delivering projects within constrained timeframes * Capable of producing structured handover materials and knowledge transfer Desirable Skills * Experience leading cloud transformation initiatives from an on-prem environment

Location: Glasgow, Glasgow City, GB

Posted Date: 9/14/2025