Resident Liaison Officer

We’re looking for an experienced and proactive Resident Liaison Officer (RLO) to join our team on a new Retrofit SHF (Social Housing Fund) Framework contract. The Responsibilities of the Resident Liaison Officer will Include: * Acting as the main point of contact for residents throughout all stages of the works * Ensuring residents are well-informed and prepared for upcoming works * Handling queries, concerns, and feedback in a timely and empathetic manner * Supporting the smooth scheduling of access and works to minimise disruption * Liaising closely with site teams, subcontractors, and the client to deliver a positive resident experience * Maintaining accurate records of all resident interactions and access arrangements The ideal Resident Liaison Officer will possess: * Previous experience as an RLO or similar customer-facing role in SHF retrofit programmes * Knowledge of social housing and retrofit works, especially around insulation and energy efficiency upgrades * Strong communication and interpersonal skills – empathetic, clear, and confident * A proactive approach and ability to problem-solve quickly and diplomatically * Organised, reliable, and able to manage multiple tasks * Full UK driving licence and willingness to travel across sites if required The Resident Liaison Officer will: * Be part of a high-impact programme improving energy efficiency and comfort in social homes * Work with a collaborative, resident-focused team * Opportunity for up to 3 years of continuous work on a secured framework * Real chance to shape and grow the resident engagement process on a new client account If interested in this Resident Liaison Officer role, please apply

Location: Carlisle, Cumbria, GB

Posted Date: 9/14/2025