2nd Line Support Engineer

2nd Line Support Engineer Bechtle are Europe's leading IT solution as service provider. As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities * Provide 2nd line technical support for all customers * Ensure customer incidents are resolved as quickly as possible (on and off-site) * Take responsibility and exceed department Service Level Agreements * Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained * Provide technical guidance to the helpdesk team and field engineers * Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice * Provide occasional support of managed services operations, including involvement of weekend tasks * Provide assistance to service team for technical design, implementation and support of customer incidents and projects * Undertake customer audits and create appropriate documentation * Create and maintain suitable customer infrastructure / service documentation * Assist with the planning of internal and customer project work * Accountable for the change control process and the upkeep of digital records * Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly * Undertake tasks identified by service helpdesk, service team leader or technical manager * Seek and highlight additional opportunities whilst reviewing customers infrastructures Job Requirements * Excellent customer communication skills * Can work on own intuitive. * Good written skills on job reporting and documentation. What we offer * Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) * Salary £30,000 - £35,000 Depending on experience * Location – close to the centre of Northampton with a modern, up to date living space * Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) * Subsidised health care/medical benefits * Annual Leave – 25-30* days plus B.H’s optional 2 weeks unpaid. *Increases with time spent o Progression Plan – training & mentor programme. Experience * Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications. * Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. * Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. * Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. Reports to: Service Desk Team Leader

Location: Northampton, West Northamptonshire, GB

Posted Date: 9/14/2025