Customer Support Representative

Essential job functions: * Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; * Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions; * Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders; * Actively work with other departments of Verizon Connect organization as well as deal with customers and vendors on a daily basis; * Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level; What we’re looking for… The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. Technical professional we are looking for should have well developed skills listed below: * Experience in a customer-facing role (mandatory); * Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); * Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); * Strong communication and listening skills; * Well-developed time management and prioritization skills; * Structured “can-do” approach to open matters and tasks in a demanding environment; * Methodical and conscientious documentation skills; * Willingness to develop while identifying opportunities over self-reflection

Location: Reading, Berkshire, GB

Posted Date: 9/14/2025