1st Line Support Engineer

1st Line Support Engineer - Brighton | MSP Environment We're working with a well-established Managed Service Provider (MSP) based in Brighton who is looking to add a 1st Line Support Engineer to their growing team. This is a full-time, on-site role with great training and progression opportunities. The Role You'll be the first point of contact for client IT issues - anything from password resets and Outlook hiccups to trickier troubleshooting. You'll work within a structured escalation process and be supported by a collaborative team. Perfect for someone with 6-18 months of IT support experience or a strong IT foundation looking to step into the MSP world. What You'll Need Good knowledge of Windows 10/11 troubleshooting Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint) Understanding of Active Directory , basic networking, and remote support tools Confident communicator (written & verbal) A genuine enthusiasm for tech and problem-solving Nice to Have (Not Essential) IT certifications (CompTIA A, Microsoft Fundamentals, etc.) Prior MSP experience Familiarity with ticketing systems (ConnectWise, Autotask, etc.) What's on Offer Salary up to £28,000 (DOE) Regular training and funded certifications Supportive culture with team socials Clear progression path into 2nd Line and beyond Apply Now If you're ready to take the next step in your IT career and join a team that will invest in your development, apply today! Set2Recruit is acting as an employment agency in relation to this vacancy. Applicants must hold a valid UK passport.

Location: Brighton, UK, GB

Posted Date: 9/14/2025