Senior Customer Success Manager

Senior Customer Success Manager - ELT, Data and AI SaaS Up to £65k base 25% OTE Hybrid - 2 days in London office This tech is an absolute need to have for any institution! Most companies in the world right now use multiple pieces of data heavy tech but if you wanted to have birds-eye view or ask that data questions - that nearly impossible with a tech like this. This connect all data sources and lets companies get the most out of the data sources! Exciting bits! Its a tech that works and companies love it Tech has multiple uses cases Funded Big plans to grow next year and aiming for profitability The Role This role entails all of the classical elements of CS and AM including - renewals, upselling, day2day management, working with team for implementation, onboarding, talking data strategies, QBRs etc Talking to CFO, C'suite, commercial director and marketing directors on the commercial level, This is also a technical role as on the day2day level you're talking and working with data & data analyst teams - you will be talking data alot! Working with c.30 accounts, 1-2m BoB Requirements You must have at least 3 years SaaS Customer Success experience - ideally closer to 5-6 years You must be technical and have a great understanding of of data/AI You must also come from a data heavy SaaS solution Knowledge of SQL and data bases Interest in data & AI Can come into the London office 2 days a week Great written and verbal communication skills Apply to find out more!

Location: City of London, London, GB

Posted Date: 9/14/2025