AV Analyst

We’re working with a leading international law firm to hire an AV Analyst to join their in-house IT team. Based in the London office, this is a fully on-site role supporting the technology behind client meetings, hybrid events, and internal collaboration. This is not your typical AV tech role. You’ll be supporting a broad unified communications environment — from Microsoft Teams Rooms and Crestron systems to live video conferencing, Raspberry Pi setups, and high-spec hearing rooms. You’ll be responsible for resolving live support issues, maintaining AV infrastructure, and ensuring seamless technology delivery across all client and internal events. Key responsibilities: • Provide technical support for hybrid meetings, live events, and video conferences • Troubleshoot issues across a range of AV and UC systems, including Teams Rooms, Polycom, and Crestron • Conduct regular room checks and preventative maintenance • Participate in project work, tech testing, and out-of-hours deployments when needed • Contribute to improving AV/UC standards, documentation, and governance • Manage AV equipment inventory and support procurement processes • Ensure timely resolution of tickets in line with agreed SLAs, reporting issues as needed What you’ll bring: • At least 1 year of experience in an AV/UC support role within a professional or corporate environment • Working knowledge of Microsoft Teams, Teams Rooms, and AV integration • Familiarity with SIP protocol, basic networking, and common AV platforms • Experience with Windows systems and the ability to pick up new technologies quickly • Excellent problem-solving skills and a proactive, calm approach under pressure • Strong communication skills and commitment to excellent user experience • Willingness to meet the physical demands of the role, including setting up equipment, moving hardware, and supporting live environments This is an excellent opportunity for someone looking to move into a more advanced AV/UC role within a structured and supportive environment, with the chance to develop their skills in a global, professional services setting.

Location: City of London, London, GB

Posted Date: 9/14/2025