Cloud Engineer

CQI Sense is seeking a Cloud Engineer to join our Engineering Team CQI Sense is a global B2B company that powers-up Contact Centers via AI, Machine Learning and Analytics solutions. With a strong expertise on key markets such as Telecoms and Airlines, our Engineering team extracts actionable insights from data that have strong impact on our customers while keeping up with regulations. This marks a step forward in real-time customer insight and optimization capabilities, as well as the introduction of conversational experiences enriched with AI. Our Engineering team is in charge of building the next generation platform of customer insights in an agnostic and highly scalable system’s architecture. Our platform is critical for business operations in very large telecommunications and airline companies. Furthermore, our solutions target a multi-lingual market which requires constant research, supported by experts in various lines. Main Responsibilities Contribute to cloud governance, security best practices, and compliance automation. Develop and maintain infrastructure as code using Terraform, enabling repeatable, secure, and auditable infrastructure deployments. Provision and manage Cloud resources (in GCP, Azure and AWS), including networking, identity, Kubernetes (AKS), storage, databases, and event streaming services. Deploy, configure, and support Kubernetes clusters, including RBAC, ingress, autoscaling, and secret management. Collaborate with developers, architects, and DevOps engineers to ensure infrastructure aligns with application and security requirements. Troubleshoot infrastructure and deployment issues in staging and production environments. Contribute to cloud governance, security best practices, and compliance automation. Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations. Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc. Key Requirements 2 years of experience in a similar position Hands-on experience with Terraform and infrastructure-as-code methodologies. Strong expertise in GCP, including Kubernetes, Networking (VNets, Load Balancers, Private Endpoints), IAM, identity federation, and managed identities Solid understanding of Kubernetes operations, including workload management and security controls. Proficiency in automation and scripting (e.g., Bash, PowerShell, Python). Familiarity with CI/CD pipelines and Git-based deployment workflows. Additional Requirements Knowledge of other platforms such as Azure and AWS is a plus Experience with GitOps tooling such as Argo CD or Flux CD. Understanding of progressive delivery strategies including canary releases and blue-green deployments. Familiarity with service mesh, ingress controllers, and secure API gateways. Exposure to multi-region deployments, disaster recovery planning, and cloud cost optimization. Experience working in environments with high availability and compliance requirements. Familiarity with the use of generative AI tools (e.g. Whisper, Copilot, Gemini), capable of deploying these technologies in productive AI solutions. What We Offer A key role in an AI-first product team Training and growth A hybrid working model (remote office) Flexible working hours All the benefits of a large corporation combined with an informal and friendly environment A commitment to your development (we enjoy sharing and learning), with a career plan and regular feedback (regular 1-1 meetings and performance reviews) Health Insurance and food tickets Equity Cultural values Be Fair, Kind - Lead with integrity and respect. There Is No Box – Don’t think out of the box…. No-Ego Collaboration - The best idea wins, regardless of origin. Mission-Driven - Every action advances our vision. Brave - Tackle challenges head-on and take bold action. If You Can’t Bill It, Kill It - Focus only on measurable value. Customer Obsession - Every decision begins and ends with the customer. Super Fast, Dynamic, Beyond Agile - Speed is our competitive edge.

Location: Madrid, Community of Madrid, ES

Posted Date: 9/14/2025