1st Line Support

1st Line IT Support Technician – Cambridge Salary: £25,500 – £30,000 Location: Cambridge Sector: IT Managed Service Provider CloudScope are proud to be partnering with a growing Managed Service Provider in Cambridge to recruit a 1st Line IT Support Technician. This is a fantastic opportunity for someone with strong technical skills, great customer service, and a passion for IT who’s looking to develop within a supportive and friendly team. What you’ll be doing You’ll be the first point of contact for clients, providing both remote and on-site support. Expect a varied role where no two days are the same, including: * Troubleshooting PCs, servers, and networks (Win10, Win11, Server 2016–2022) * Office 365 management and administration * Supporting Macs, PCs, and customer applications (training provided) * VPN, connectivity, and Wi-Fi troubleshooting * Installing and upgrading PCs and software * Active Directory/Entra ID user setup * IP phone system administration (web interface) * Email and website hosting support (Linux & Windows) * Contributing to IT projects and solutions What you should bring * Solid IT troubleshooting skills (anti-virus, disk space, CPU/memory, connectivity, etc.) * Excellent written and verbal communication * Confidence when dealing with clients over the phone * Customer-first approach with great organisation skills * A genuine passion for IT and eagerness to learn * Full UK driving licence (occasional on-site visits required) * Previous experience in outsourced IT support Nice to have * 2 years’ experience supporting SMEs within an MSP environment Why join? This is an opportunity to be part of a supportive team where your input matters, and your career development is encouraged. You’ll be given exposure to a broad range of technologies, work directly with clients, and play a key role in delivering excellent IT support

Location: Norwich, Norfolk, GB

Posted Date: 9/13/2025