Jr Customer Success Manager

We are Blip, a conversational AI platform for intelligent interactions which allows businesses to connect with customers at scale across multiple communication channels, such as WhatsApp, Instagram, Facebook,or webchat. Through AI we allow brands to gain scalability and directly impact key KPIs by accompanying the user throughout the customer journey with hybrid experiences combining automation and human interactions At Blip, we have a team of Blippers who live and breathe innovation daily, bringing a unique perspective to evolving communication journeys, always with the confidence to keep learning! And at our own pace, we go much further! Join us and be part of a team that’s shaping the future of intelligent customer interactions. Let’s go further, together! Find out how you can make an impact with us! The Customer Success Manager will be responsible for our SMB market customers, with the goal of offering scalable strategies to ensure customer success through the use of our Blip products. As a CSM, you will be responsible for building relationships with customers, understanding their needs, and guiding the strategies that will drive their success in adoption and continuity processes. The main responsibilities you will have are: Relationship development: Establish and maintain strong relationships with customers, becoming a trusted point of contact. Gain a deep understanding of customers' goals and challenges, anticipating their needs through data. Onboarding process: Design and implement effective onboarding processes so that customers can use our products in the best possible way. Collaborate with internal teams to promote a positive experience throughout the continuous process. Continuous process: Developing customer success strategies: Develop and implement scalable strategies for customer success. Identify patterns of success and create 1:1, 1:few and 1:many action plans for potential customers at risk of churn. Data and metrics analysis: Use customer success data and metrics to assess the health of your customer portfolio accounts. Develop KPIs to measure customer success and continuously improve strategies. Training and education: Provide ongoing training to customers on the features and capabilities of Blip products. Develop educational materials and resources to improve understanding and use of the platform. Problem management: Be the voice of the customer within Blip, so that their main technical/relational problems are shared and, together with internal teams, we work on solutions, thus contributing to customer satisfaction. Customer feedback: Constantly gather customer feedback and share ideas with internal teams. Contribute to the continuous improvement of the platform based on the feedback received. Propose projects and actions that contribute to the continuous improvement of your customer portfolio. What are the requirements? Minimum 2 years of experience in customer success. Exceptional communication and negotiation skills and the ability to build relationships that will help you in your daily challenges. Strong analytical skills, sense of prioritization and ability to work with data to guide decision-making. Experience in digital projects/products: software, systems, interfaces. Experience in project/product management and quality control. Creative problem-solving skills. Results-oriented, with the ability to manage multiple projects simultaneously. Advanced English and/or Spanish.

Location: Mexico City, Mexico, MX

Posted Date: 9/12/2025