Bilingual Dispatcher

We are partnering with a well renowned owner managed business looking for a Dispatcher to join their growing team. This is a full-time/permanent role on site. Advantages:-Competitive salary 65-75K-Full benefits Group RRSP's-3 weeks vacation 5 sick days-Free parking-Excellent leader teamResponsibilities:- Schedule and dispatch technicians for service calls or maintenance tasks based on their availability, skills, and location- Maintain a real-time calendar of technician assignments to prevent overlaps and delays- Collect detailed information from customers about their service needs and relay it to technicians- Create, update, and close work orders within dispatching software, ensuring accuracy for billing and inventory tracking- Monitor technicians during their service appointments and adjust schedules dynamically to address changes or emergencies- Communicate with technicians, management, and customers to ensure a seamless flow of information- Resolve logistical challenges, such as last-minute scheduling changes or resource conflicts, to minimize disruptions- Coordinate inventory needs by ensuring technicians have necessary parts or supplies before dispatch- Utilize dispatch software to optimize schedules and generate reports on service efficiency for managerial review- Support billing processes by ensuring completed work orders are properly documented and addressing billing-related inquiriesQualifications:- Experience in a HVAC organization is a strong asset- Minimum of 3 years of experience in a dispatch role- Strong knowledge of Microsoft Excel and other scheduling or dispatching software- Ability to multitask and manage time effectively in a fast-paced environment- Problem-solving skills to address scheduling conflicts and logistical challenges- Familiarity with safety standards and regulations in service operations- Detail-oriented with a focus on accuracy in documentation and reportingRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: Ottawa, Ontario, CA

Posted Date: 9/2/2025