Customer Service Specialist

A fast-growing tech company focused on AI is looking for a Product Specialist / Customer Service Specialist to support new users and help them unlock the full potential of a powerful software platform. You’ll often be the first human touchpoint, guiding customers through onboarding, activating essential workflows, and driving early product adoption. If you apply, be sure to upload your CV in English. What You’ll Do Host structured onboarding sessions to guide users through key platform workflows. Help customers get started with essential features like Mailbox Integration, CRM Sync, and Automated Sequences. Act as a trusted product expert and go-to resource for new users. Manage a steady volume of onboarding calls while keeping engagement and quality high. Share insights to improve onboarding processes based on real user challenges. What Makes You a Great Fit C1-level fluency in spoken English , with the ability to simplify complex topics. Comfortable leading conversations on video conferencing tools like Zoom or Google Meet. Quick to learn and adapt to new software; familiarity with tools like Salesforce or HubSpot is a plus. Enjoy structured, repeatable work and continuously look for ways to optimize. Focused on delivering results, especially around customer activation and retention. This is a high-volume, structured role where you’ll lead multiple onboarding calls daily. It’s ideal for someone who enjoys repeatable, high-impact interactions, excels at learning complex systems, and communicates clearly. If you love teaching, solving problems, and helping others succeed with tech, this role is for you. We strongly encourage Women, LGBTQ professionals, and individuals from underrepresented communities to apply. Your perspective and your voice belong here.

Location: Mexico City Metropolitan Area, MX

Posted Date: 8/28/2025