Production Quality

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Welcome to the relentless pursuit of better. Production Platform Deployment Specialist – Quality Position: Production Quality Location: Monterrey, Nuevo León, Mexico Responsibilities Ensure the deployment of the Global Business Platform. Assist in performing As Is analysis during Solution Identification phase. Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation. Provides expert knowledge of the subject area and the project methodology. Writes and reviews level 5 Standard Operation Procedures (SOPs). Support development of User Acceptance Test (UAT) scenarios and test scripts. Support and co-ordinate User Access Testing (UAT) Develops and coordinates communication materials related to New Ways of Working. Identifies training needs and conducts trainings for end users. Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues. Performs analysis during Ramp-up phase and proposes corrective actions. Identifies improvement opportunities and integrate best practices for future resolution. Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps. Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase. Minimum required Skills Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking. Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills. Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working. Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements. Specific Functional Skills & Experience Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration with a concentration or coursework in Production Management, Industrial Engineering, or related field. At least 4-6 years of experience in brewery operation plants. Operational experience in the shop floor, user experience in the systems, preferably in the role of Quality, Brewing and / or Packaging and managing information of one of these areas. Knowledge on Quality Systems (e.g.: ISO 9000 principles), this is basic to organize information and deploy in a systematic way. Familiarizes and aligns approach with relevant global initiatives, such as Quality no Debate!, Parsable, SwipeGuide, One2improve, etc. Knowledge of the technical integration aspects of Parsable relating to the use of API’s and reference sheets. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation. Make an impact – Drive change for global enterprises and solve business challenges that matter. Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Location: Monterrey, Nuevo León, MX

Posted Date: 8/28/2025